Introduction
ARC Solutions Scotland Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website https://arcomputingsolutions.co.uk and engage with our services.
Information We Collect
We may collect and process the following personal data:
- Identity Data: Name, job title, company name.
- Contact Data: Email address, phone number, postal address.
- Technical Data: IP address, browser type, operating system.
- Usage Data: How you interact with our website and services.
- Marketing Preferences: Your preferences for receiving marketing communications.
How We Collect Your Data
- Direct interactions: When you provide data by filling out forms, subscribing to newsletters, or contacting us.
- Automated technologies: Cookies and tracking tools that gather data when you use our website.
- Third parties: We may receive data from analytics providers or business partners.
Legal Basis for Processing
We process personal data based on:
- Direct interactions: When you provide data by filling out forms, subscribing to newsletters, or contacting us.
Automated technologies: Cookies and tracking tools that gather data when you use our website.
Third parties: We may receive data from analytics providers or business partners.
Data We Collect
We may collect the following types of personal data:
- Identity Information: Name, title, and date of birth.
- Contact Information: Email address, phone number, and postal address.
- Technical Data: IP address, browser type, and operating system.
- Usage Data: Information on how you use our website or services.
- Marketing Preferences: Your preferences for receiving marketing communications.
How We Use Your Data
We use your personal data to:
- Provide and manage our services.
- Respond to enquiries and provide customer support.
- Improve our website and services.
- Send marketing communications (with your consent, in compliance with PECR).
- Comply with legal obligations.
Data Sharing
We may share your personal data with:
- Service providers (e.g. IT support, hosting providers).
- Regulatory authorities if legally required.
- Third parties if our business undergoes a merger or acquisition.
- Analytics and advertising providers where consent has been obtained.
International Data Transfers
If we transfer your personal data outside the UK, we will ensure appropriate safeguards are in place, such as:
- UK GDPR Standard Contractual Clauses.
- UK adequacy decisions for approved countries.
Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. This includes encryption, access controls, and regular system audits.
Data Retention
We retain personal data only as long as necessary for the purposes set out in this policy or as required by law. Retention periods include:
- Customer details: Retained for 7 years after last interaction.
- Marketing data: Retained until opt-out + 6 months.
- Technical logs: Retained for 12 months before anonymisation
Retention periods may vary depending on specific legal requirements or operational needs. Personal data that is no longer required will be securely deleted or anonymised.
Your Rights
You have the following rights regarding your personal data:
- Access your personal data.
- Request correction or deletion.
- Object to processing.
- Request data portability.
- Restrict processing of your personal data.
- Withdraw consent at any time.
- Lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/.
To exercise these rights, contact us at info@arcomputingsolutions.co.uk.
Automated Decision-Making & Profiling
We do not engage in automated decision-making that produces legal or similarly significant effects. If this changes, we will update this policy accordingly.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
Contact Us
If you have any questions, contact us
ARC Solutions Scotland Ltd,
79 Avonbrae Crescent
Hamilton,
ML3 7PH
Phone: 01698 638 338
Email: info@arcomputingsolutions.co.uk
Effective Date: 12th February 2025.